Past Due Balance Letter - Initial Collection Notice

This letter is intended for use after multiple attempts to contact the client by email and telephone have gone unanswered. Before sending it, confirm that the client’s contact information is accurate. The letter should be sent by email and by FedEx, UPS, or Priority Mail in a 9.5" × 12.5" envelope. If you are confident that the client’s email address, telephone number, and physical address are correct, the client’s failure to respond through any of these communication methods may indicate that the client is either unable or unwilling to address the past-due balance with your firm. This provides clear direction regarding the appropriate next steps for pursuing collection of the outstanding balance.