Knowledge Hub

If you must, keep an eye on your account statements, experts say. Thieves steal checks from mailboxes, then alter the checks with fraudulent names.

Selecting the right third-party collection agency requires more than comparing fees—it involves evaluating compliance, recovery performance, industry expertise, transparency, technology, and professionalism to ensure the agency protects both your cash flow and your customer relationships. Careful due diligence and peer recommendations can help organizations choose a collection partner that aligns with their business goals and reputation

The 2026 Future of Professionals report finds that while AI adoption has become widespread across professional services, many organizations are struggling to translate that adoption into meaningful business value.

Traditional A/R aging reports are valuable for tracking overdue invoices but fail to identify payment risks before they become collection problems. By leveraging predictive insights and earlier intervention, law firms can accelerate cash flow, improve collections, and reduce write-offs.

Law firms can improve cash flow and realization by replacing year-end billing pushes with consistent, year-round invoicing and proactive collections. This approach strengthens client relationships while reducing collection risk and last-minute revenue pressure.

Harbor shares key findings from its 2025 Revenue Cycle Survey, highlighting how law firms are transforming billing and collections into strategic drivers of stronger client relationships and improved profitability.

The article examines whether newly created revenue cycle roles can improve the process.

Law firm leaders often rely on persuasion, incentives, or coercion to change lawyer behavior, but these approaches frequently backfire because they conflict with lawyers' natural skepticism, need for autonomy, and tendency toward defensiveness. Instead, the article recommends using evidence-based principles of social influence—such as role modeling, social proof, and preserving individual choice—to encourage lasting behavioral change without triggering resistance.

This article explores how law firms can improve collections by recognizing and strategically using key leverage points throughout the client lifecycle—from intake and engagement through active matters and successful outcomes. It offers practical strategies to reduce financial risk, accelerate payment, and strengthen revenue management without compromising client relationships.

Why do so many law firms operate without formal credit and collections policies? This opinion piece explores how risk aversion among firm leaders and resistance to change can undermine financial performance, arguing that strong leadership and disciplined revenue management are essential to protecting profitability.

This article outlines ten practical strategies for maximizing year-end collections, emphasizing the importance of early planning, creating urgency, engaging attorneys and staff, making it easy for clients to pay, and taking proactive steps to ensure payments are received before fiscal year-end. It concludes that a successful collection push depends on preparation, cross-functional teamwork, disciplined execution, and a focus on strengthening both cash flow and long-term client relationships.

A practical look at how effective billing, credit, and collections strategies can improve law firm cash flow, reduce write-offs, and enhance profitability.

A non-exhaustive compilation of billing and collection best practices in this 20+ year old article.

This article outlines practical strategies for strengthening law firm collections, emphasizing proactive accounts receivable management, dedicated collections leadership, and disciplined processes to improve cash flow and reduce write-offs.

The Lawyer Types explores how common personality preferences among lawyers, as measured by the Myers-Briggs Type Indicator (MBTI), influence communication, decision-making, leadership, teamwork, and the practice of law. Dr. Larry Richard explains that understanding these personality patterns can help law firms improve collaboration, management, hiring, and professional development by recognizing both the strengths and potential blind spots associated with different lawyer personality types.

This article has given you a glimpse into the personality traits of lawyers and provided you with some insight into the ways that personality information can be used to help a law practice operate in a more business-like fashion. Make personality insights part of your repertoire, and you may improve your performance and management.

This article explores common questions law firms face when considering revenue operations outsourcing, emphasizing that success depends on selecting experienced, consultative partners and tailoring the outsourcing model to the firm's specific needs rather than adopting a one-size-fits-all approach. It also highlights that outsourcing can extend beyond full department transitions to include targeted staff augmentation, helping firms address talent shortages while maintaining service quality.